T3: Customer Service

by | Sep 19, 2024

Three Thoughts for Thursday (T3) on Customer ServiceIn this episode I share three thoughts on customer service for mission-based business owners. I started my working career as a Customer Service Agent for ChemLawn back in the 1980s. (Wow, I’m getting old...

Customer Service with Sherrie Ortiz

by | Sep 17, 2024

In this interview, Sherrie Ortiz shares how her focus on customer service makes Just One Day Travel Tours a unique opportunity and beloved business for those who tour with her.About Sherrie:The day tour travel business has been on my mind for many years. I had an...

T3: Customer Pain Points

by | Sep 12, 2024

Welcome to a new feature of The Business Animal podcast: Three Thoughts on Thursday or T3. In this short weekly segment, I pick one topic and provide three pieces of wisdom (thoughts) plus three strategies and three suggestions on how to take action on those thoughts....

Serving Wholeheartedly with Annie Young

by | Sep 10, 2024

In this episode, Annie Young and I talk about what it’s like to build a business with your whole heart and in service of a population that you not only know well, but deeply feel compassion around. We also discuss what it’s like to get your vision together...